Terms of Service

These Terms of Service (“Terms”) govern the use of services provided by ToursAiHub (“we”, “us”, “our”) to clients (tour operators and service businesses) and their authorized users.

1. Scope

These Terms apply to all:

• automation templates and digital workflows
• AI analysis tools and dashboards
• review consolidation services
• consulting and implementation work
• APIs, integrations, and custom automations

Any deviation must be agreed in writing.

2. Services provided

We may provide:

• data aggregation and review consolidation
• sentiment and thematic analysis
• automation templates and custom workflows
• AI-driven insights and reporting
• software tools and dashboards
• consulting and implementation services

Services may interact with third-party systems such as booking tools, review platforms, CRM systems, and AI APIs.

3. Confidentiality

Client information is treated as confidential and used only to perform the contract. Access is restricted to authorized personnel and subprocessors are required to maintain equivalent protections.

4. Data use and AI processing

AI and automated systems may be used to classify data, generate summaries, automate replies, and structure insights. Outputs may contain inaccuracies and are informational only. The client remains responsible for reviewing and verifying outputs before relying on them.

5. Platform compliance responsibility

The client warrants that data supplied from third-party platforms is lawfully obtained, that their use complies with platform terms, and that they have the right to provide such data to us. The client indemnifies ToursAiHub against claims arising from unauthorized data use, scraping, or platform violations.

6. No guarantee of data completeness

We do not guarantee availability or completeness of third-party platform data, continuous API access, or the accuracy of external sources. Platforms may change functionality without notice.

7. Client obligations

The client agrees to:

• provide accurate and lawful data
• provide required access credentials where needed and keep them secure
• review and validate AI outputs
• not misuse, resell, or repurpose our workflows and IP without permission

8. Intellectual property

We retain ownership of our templates, workflows, software, AI prompts, methodologies, dashboards, scripts, and integrations. The client receives a non-exclusive, non-transferable license to use deliverables for internal business use only. Reverse engineering, reselling, or redistributing our IP is prohibited.

9. Limitation of liability

To the maximum extent permitted by law, ToursAiHub is liable only for direct damages up to the amount paid by the client in the prior 12 months for the relevant service. We are not liable for indirect or consequential damages, lost revenue, lost bookings/profits, third-party platform outages, or errors in AI-generated outputs.

10. Payment terms

Invoices are due within 14 days unless agreed otherwise. Late payments may result in suspension of services. Subscriptions renew monthly or annually unless canceled.

11. Termination

Either party may terminate with one month’s notice unless otherwise agreed. Immediate termination may occur in case of material breach. Upon termination, client data is returned upon request and stored personal data is deleted unless legally required. Licenses to our IP cease upon termination.

12. Governing law and disputes

These Terms are governed by Dutch law. Disputes will be submitted to the courts of Amsterdam after reasonable attempts at amicable resolution.

13. Amendments

We may update these Terms with 30 days’ notice unless required earlier by law. Continued use of services after the effective date constitutes acceptance of the updated Terms.